Shipping and Delivery

We offer worldwide shipping to ensure that our products are accessible to our global clientele. Shipping costs are calculated during the checkout process based on the delivery location. Free shipping is available on orders over a certain amount, which will be displayed at checkout.

Shipping is carried out by DHL, a trusted global logistics provider, ensuring that your order reaches you securely and promptly. Delivery times may vary depending on your location, but typically range between 2–7 business days. Estimated delivery windows will be provided at checkout, so you know when to expect your order.

For security purposes, some shipments may require a signature upon delivery. If applicable, you will be notified either during checkout or via email prior to shipping.

Once your order has been dispatched, you will receive a confirmation email that includes a tracking number so you can monitor your shipment’s progress via the DHL tracking system.

We offer international shipping with duties and taxes either included at checkout or payable upon delivery, depending on your location.

Returns and Exchanges

At MIZŪMI, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 21-day return window from the date of delivery. To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags and packaging intact.

To initiate a return or exchange, please visit our Returns Portal or contact our customer service team at studio@maison-mizumi.com with your order number. We will provide you with return instructions and a return label where applicable.

Refunds are processed within 7–10 business days after we receive and inspect the returned item(s). Refunds will be issued to the original method of payment.

If you wish to exchange an item for a different size or color, we will accommodate the exchange if the requested item is in stock. If the item is unavailable, we will process a refund and invite you to place a new order.

For any further inquiries, please contact us at studio@maison-mizumi.com.